Getting started

Chatbot settings

Chatbot settings

Configure the appearance and functionality of your chatbot. Automate messages, create suggested prompts, configure the command k search bar, and much more.


This section is dedicated to setting up the essential information required for your chatbot widget's operation. You can preview the chatbot widget on this page. Be aware that testing the preview chatbot will consume credits. Any changes made in the Settings will be reflected in the live version of your chatbot, which can be viewed by selecting the 'Preview Chatbot' option.

  • Chatbot Name, Accent Color, and Image: Personalize the chatbot by configuring these visual elements.

  • Input Placeholder Text: This is the default text displayed in the chatbot's input field when it's empty.

Popup Chatbot Widget Controls:

These settings are specifically for adjusting the popup chatbot widget.

  • Width and Max Width: Setting the width (in percentage) and max width (in pixels) controls the widget's width. For instance, if the width is set to 100% and max width to 500px, the widget will be 500px wide, provided there's enough space in the window.

  • Height and Max Height: Adjusting the height (in percentage) and max height (in pixels) determines the widget's height. Setting the height to 80% and the max height to 1200px ensures the widget's height is either 80% of the page height or up to a maximum of 1200px.

  • Position from Bottom and Right: These settings define the popup button's placement on the page.


When setting the width to 100% and the maxWidth to 500px the width of the chatbot will be 500px as long as the window size has enough space.

Setting the height to 80% and the max height to 1200px will ensure that the height of the popup widget will always be either 80% of the page height or a max height of 1200px.

Position bottom and right is the location of the popup button on the page.

Mobile View Configuration:
  • In the mobile view, the chatbot occupies the full page. Thus, width and height settings are not applicable. However, the position from the bottom and right still influences the location of the popup button.

Message Context:

This section allows you to tailor the message context, which is crucial for guiding how your chatbot responds to each message it receives.

Chatbot Context:

Define key context information that the chatbot will consider with every query. This can be emphasizing the application or website the chatbot should be focusing on. The personality it should have. Or

Welcome Message:

  • Purpose: Set the initial greeting message for every new chat session, coupled with suggested prompts.

  • Example Message: "Welcome to Parallel Chat! Please ask any questions you have about our custom chatbot configuring tool and we will do our best to help. 😃"

Fallback Message:

  • Purpose: Specify a message for scenarios where the chatbot is unable to answer a question or when the message limit is reached.

  • Example Message: "I'm sorry, but I do not have an answer to that question. For further assistance, please contact"

Message Limit:

  • Purpose: Determine the maximum number of messages a user can send in one session. Set to 0 for no limit.

Suggested Prompts:

You can give your chatbot suggested prompts for the user to easily reference commonly asked questions. Prompt Label is the label that the prompt button will use while the Prompt Text is the question that will be asked by the chatbot. This prompt will auto-trigger on selection.


In this section, you can fine-tune your chatbot's behavior by configuring a range of advanced settings.

  • Save Temperature Setting:

    • Purpose: Adjusts how the chatbot model processes information for responses.

    • Options:

      • 0.1 implies the chatbot will rely minimally on external information.

      • 0.9 allows the chatbot to incorporate a significant amount of external information.

      • Recommended: 0.4 for a balanced approach.

    • Default Setting: 0.4

  • Question Character Limit:

    • Purpose: Sets a cap on the number of characters a user's message can contain.

    • Limit: Up to 2000 characters.

  • Question Character Limit Response:

    • Purpose: Defines the chatbot's reply when a user's message exceeds the character limit.

    • Example Response: "Sorry, your question is too long. Please shorten your question and try again."

  • Message Response Character Limit:

    • Purpose: Restricts the number of tokens (basic units of text) the chatbot can use in its responses.

    • Limit: Up to 2000 tokens/characters.

  • Show Related Links:

    • Purpose: Option to include or exclude related links in the chatbot's responses.

    • Setting: Can be toggled ON or OFF as per requirement.